Your privacy is important to us. This policy explains how Scratch Unleashed collects, uses, and protects your personal information.
Last Updated: January 2026
When you book a table, create an account, or check in at Scratch Unleashed, we may collect: Full name, Phone number, Email address, Date of birth (for age verification and birthday offers), Payment information (processed securely through our payment partners).
We automatically collect certain information when you visit our website: IP address, Browser type and version, Device information, Pages visited and time spent, Referral source.
If you subscribe to our marketing communications, we collect: Phone number for SMS/WhatsApp campaigns, Email address for newsletters, Communication preferences and opt-in status.
We use your information to: Process table bookings and reservations, Manage check-ins and entry, Process payments securely, Provide customer support, Send booking confirmations and event details.
With your explicit consent, we send: WhatsApp messages about upcoming events and special offers, SMS notifications for exclusive deals, Email newsletters about DJ nights and parties, Birthday offers and personalized promotions. You can opt-out anytime by replying STOP to SMS, clicking unsubscribe in emails, or contacting us directly.
We use aggregated data to: Improve our services and customer experience, Analyze attendance patterns and preferences, Plan events and capacity management, Comply with legal obligations (age verification, licensing).
Payment Processors: Secure payment gateways for transaction processing. SMS/WhatsApp Providers: MSG91 and Meta WhatsApp Cloud API for communication. Analytics Services: Google Analytics for website performance (anonymized). Legal Authorities: When required by law or to protect rights and safety.
Sell your personal information to third parties. Share your data for unrelated marketing purposes. Send you unsolicited communications without consent.
By opting in to our WhatsApp/SMS marketing: You agree to receive promotional messages about events, offers, and updates. Message frequency may vary (typically 2-4 messages per month). Standard data rates may apply as per your mobile carrier.
Opt-out anytime: Reply STOP to any SMS, Block our WhatsApp Business number, Email us at privacy@scratchjsr.com, Update preferences in your account settings. We will process opt-out requests within 48 hours.
We implement industry-standard security measures: SSL/TLS encryption for data transmission, Secure servers with regular backups, Access controls and authentication, Regular security audits, Payment data is never stored on our servers (handled by PCI-compliant processors).
We retain your data for: Active accounts: Until you request deletion, Inactive accounts: Up to 2 years, Transaction records: 7 years (legal requirement), Marketing data: Until you opt-out or request deletion.
Access: Request a copy of your personal data. Correct: Update inaccurate or incomplete information. Delete: Request deletion of your account and data ("Right to be Forgotten"). Port: Request data in a machine-readable format. Object: Opt-out of marketing communications anytime. Restrict: Limit how we process your data.
Email: privacy@scratchjsr.com. Phone: +917870369666. Visit: Scratch Unleashed, Jamshedpur. We will respond to requests within 30 days.
We use cookies to: Remember your preferences and login status, Analyze website traffic and user behavior, Deliver personalized content and ads, Improve website functionality. You can manage cookie preferences in your browser settings.
Scratch Unleashed is an 18+ venue. We do not knowingly collect information from individuals under 18 years of age. Age verification is required for entry and booking. If we discover we've collected data from a minor, we will delete it immediately.
We may update this Privacy Policy periodically. Changes will be: Posted on this page with an updated "Last Modified" date, Notified via email or WhatsApp for significant changes, Effective immediately upon posting unless stated otherwise. Continued use of our services after changes constitutes acceptance.
For privacy-related questions or requests: Email: privacy@scratchjsr.com, Phone: +917870369666, WhatsApp: +917870369666, Address: Scratch Unleashed, Jamshedpur, Jharkhand 831001, India. We are committed to resolving privacy concerns promptly and transparently.